Unread 03-26-2010, 01:17 PM
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Join Date: Jan 2006
Posts: 983
Default Technical Specialist

Company: Volvo Penta
Location: Chesapeake, Virginia

To apply, please visit: www.volvogroup.jobs

Position Summary: Responsible for responding to requests for information and technical advice from VPA dealers, OEMs, and internal VPA personnel regarding application, troubleshooting and repair of Volvo Penta engines and transmissions via telephone, fax or electronic communication. Analyze information provide by VPA dealers and create appropriate warranty authorizations and related documentation.
Core Responsibilities:
  • Respond to requests for information from Dealers, OEMs, and internal VPA personnel. Seek and obtain training and information on new Volvo Penta products.
  • Advise and assist dealers and VPA personnel as to correct VPA Warranty policy and procedures. Assist the Warranty department with the warranty claims requiring pre- authorization.
  • Maintain a complete record of dealer and OEM interaction in the ARGUS database.
  • Maintain currency on the complete Volvo Penta product line and all applicable electronic diagnostic tools.
  • Assist new hires within the Technical Services department.
  • Promote the use of Volvo Penta Partner Network
  • Assist Customer Relations representatives with consumer inquiries.
  • Perform other duties, tasks and responsibilities as assigned by management to support Volvo Penta goals and objectives.
Skills and Knowledge Required:
  • Knowledge of troubleshooting and repair of current marine power products.
  • In-depth knowledge of retail Marine service trade practices and activities via direct experience or extensive dealer interaction.
  • Effective personal communication skills, both verbal and written.
  • Excellent working knowledge of Microsoft Office applications (Word, Excel, Access). Knowledge of primary PC based and/or electronic Diagnostic troubleshooting equipment in use.
  • Customer service/technical face-to-face and/or call center experience.
Education and Experience:
  • Minimum 2 years post high school, formal education; or equivalent combination of education and experience. Two year technical college degree preferred.
  • Four years Marine retail or wholesale technical experience preferred.
  • Core Competencies:
  • Business and customer focus.
  • Dealer processes & procedures (knowledgeable).
  • Enhanced product knowledge.
  • Issue handling to resolution.
  • Marine technical expertise.
Volvo Group North America is an Equal Opportunity Employer and Affirmative Action employer. E.O.E./M/F/D/V
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Unread 04-29-2010, 04:39 PM
just bob just bob is offline
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Join Date: Apr 2010
Posts: 1
Default Technical Specialist

I am a seasoned tech for the last 30 years, service manager, parts and also sales manager. Is the opening still available.

Bob Pickens
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